TERMS AND CONDITIONS
The general terms and conditions of the online store 'Pocenigate.si' are drawn up in accordance with the Consumer Protection Act, the recommendations of the Chamber of Commerce and Industry and international codes for e-business.
The provider is DNP, DALIBOR DUJAKOVIĆ s.p.
A user is a person who uses our system, i.e. a customer in an online store
The online store is an information system intended for the presentation and sale of products to the user
When registering in the online store, the visitor obtains a user name that is the same as his e-mail address and a password that he chooses himself. The user name and password unambiguously determine and associate the user with the filled-in data. After registration, the visitor becomes a user and acquires the right to purchase. The general terms and conditions deal with the operation of the online store https://www.pocenigate.si/, user rights and the business relationship between the provider and the customer.
Company identity (company name and registered office, register number)
contact addresses that enable fast and efficient communication (e-mail, telephone)
essential characteristics of goods or services (including after-sales services and guarantees)
product availability (every product or service offered on the website should be available within a reasonable time)
conditions of product delivery or service performance (method, place and deadline of delivery)
all prices must be clearly and unambiguously determined, it must be clear whether they already include taxes and transport costs
method of payment and delivery
time validity of the offer
the period during which it is still possible to withdraw from the contract; in addition, also about if and how much it costs the customer to return the product
the complaint procedure must be explained, including all information about the contact person or customer service department
When the user selects a product or products and submits an order by pressing the FINISH PURCHASE button, the online store automatically "generates - creates" and sends an e-mail with the details of the order (products, prices, quantities, user data...). confirmed, the products will be sent as soon as possible. If the delivery deadline is more than 2 working days, the provider informs the buyer.
RIGHT OF WITHDRAWAL FROM THE PURCHASE AND CLAIMS
Complaints are considered no later than one hour after collection at the branch or delivery. It is only valid if an error has occurred on our part. It does not apply due to causes beyond our control, such as perishability, after-sales service and other causes. Once the purchase is complete, it is not possible to cancel the purchase due to perishability and possible abuse. We will resolve all complaints in the shortest possible time by mutual agreement via e-mail and telephone.
The provider issues an invoice on a permanent medium, with itemized costs.
Cash payment on collection, card payment (PayPal), according to advance invoice
DNP, DALIBOR DUJAKOVIĆ s.p.
Podgorje 13, Celje 3000
BANK ACCOUNT :SI56 2900 0005 1471 355
BIC : BACXSI22
VALIDITY OF THE OFFER
When purchasing, the prices apply at the moment of order confirmation. All prices include VAT, except for used items, for which VAT is calculated on the basis of Articles 48 and 49 of the ZDDV and is not disclosed on the basis of the Article 50 C of the ZDDV. Prices in the online store may change without prior notice. Images can only be symbolic and do not always fully reflect the actual situation.
The provider may contact the user via means of remote communication only if the former does not expressly oppose it.
ARCHIVING OF CONTRACTS
The contract concluded by the provider and the user is permanently stored at the company DNP, DALIBOR DUJAKOVIĆ s.p., Podgorje 13, 3000 Celje. Advertising emails must contain the following components:
they must be clearly and unambiguously marked as advertising messages
the sender must be clearly visible
various campaigns, promotions and other marketing techniques must be labeled as such. They must also be clearly defined siva_b participation in them.
the user's wish not to receive advertising messages must be respected
The provider complies with applicable consumer protection legislation. The provider must set up an effective system for dealing with complaints and designate a person with whom, in case of problems, the buyer can contact by phone or e-mail. The procedure for submitting complaints must be available on the website, easy to use and confidential. Within five working days, the provider must confirm that it has received the complaint, inform the customer how long it will take to process it and keep him informed about the progress of the procedure.
The provider is aware that an essential characteristic of a consumer dispute, at least as far as judicial resolution is concerned, is its disproportion between the economic value of the claim and the costs incurred in resolving the dispute itself. This is also the main obstacle for the consumer not to initiate a dispute before the court. Therefore, the provider makes every effort to resolve any disputes amicably.
COLLECTION AND USE OF INFORMATION
While using our website, we may ask you to provide us with certain personal information that we may use to contact you or identify you. Personally identifiable information may include, but is not limited to, your name (“Personal Information”).
Like many website operators, we collect data that your browser sends each time you visit our website ("Log Data"). This data log may contain information such as your computer's Internet ("IP") address, browser type, browser version, the pages of our website visited, the time and date of your visit, the time spent on those pages and other statistics.
Cookies are files with a small amount of data that may contain an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your computer's hard drive.
Like many websites, we use "cookies" to collect information. You can tell your browser to reject all cookies or indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some parts of our site. The cookies we use are: session_id, website_lang.
The provider uses appropriate technological and organizational means to protect the transfer and storage of personal data, orders and payments. The security of your personal information is important to us, but please remember that no method of data transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect personal information, we cannot guarantee absolute security.
DNP, DALIBOR DUJAKOVIĆ s.p.
Podgorje 13, 3000 Celje,
Phone: 040 691 470